Your genuine Thermoskin is covered by our product warranty for twelve months from the date of purchase.
Any Thermoskin found to have defects caused by faulty workmanship or materials we will repair it free of charge.
If it is not practical to repair it, we will replace it. To help with this process and enable us to review it properly, we request the defective product be sent in to our office and our Quality Control staff will review it.
The warranty does not cover accident or negligence, alterations made to the product or normal wear and tear.